KYC Policy

Why Is KYC Verification Required?

KYC (Know Your Customer) verification helps us protect your account, prevent fraud and comply with applicable AML and regulatory requirements.

A full KYC verification is required when:

• Your total lifetime deposits exceed EUR 2,000;
• You request a withdrawal of any amount;
• Additional verification is required based on security or risk checks.

We may request verification earlier where necessary.

What Documents Are Required?

To complete KYC, you will need to provide:

1. Proof of Identity

A valid government-issued photo ID, such as a passport, national ID card or driving licence.

The document must:

• Belong to you and match your account details;
• Clearly show your name, photograph and date of birth;
• Confirm that you are at least 18 years old;
• Be valid and not expire within the next 3 months.

Both sides may be required depending on the document.

2. Proof of Address

A bank statement or utility bill issued within the last 3 months.

It must clearly show your full name and residential address and match the information on your account.

3. Selfie With Your ID

You may be required to provide a selfie holding your identification document.

Your face and the document must be clearly visible, and the document must match the ID submitted for verification.

KYC Verification Process

After submitting your documents, your account may receive a “Temporarily Approved” status while our KYC Team reviews your information.

During this period:

• You can continue using the platform;
• Withdrawals cannot be completed.

Our KYC Team aims to review your documents within 24 hours.

The result may be:

Approved – your KYC verification is successfully completed.

Rejected – the submitted documents do not meet our verification requirements.

More Information Required – additional documents or clarification are needed.

Additional Verification

In certain cases, we may request additional information or documents, including:

• Additional proof of identity or address;
• Payment method verification;
• Source of Funds or Source of Wealth documentation;
• Additional identity or liveness checks.

This may be required where necessary for security, AML or compliance purposes.

Important Information

All information provided during registration and verification must be accurate and truthful.

Providing false or misleading information may result in account restrictions, withdrawal refusal where permitted, or account closure in accordance with our Terms and Conditions.

Customers are not permitted to transfer funds directly to other customers.

Privacy

All documents and personal information submitted for KYC are handled securely and processed in accordance with applicable data protection laws and our Privacy Policy.

If you need assistance with your verification, please contact our Support Team.